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Client Manager

About the job

The Workforce Development Trust (WD Trust)

The Workforce Development Trust group is the parent company to Skills for Health, Skills for Justice, SFJ Awards and People 1st International. We are a charity governed through a board of trustees and deliver products and services that improve the workforce across a wide range of sectors through our subsidiary brands.

Job summary

The Client Manager will help contribute to revenue growth and customer engagement for the Workforce Development Trust (WDT) across its Consultancy and Research portfolio. Reporting to a Client Director, this position will work within a Business Development team to maximise sales potential, developing and implementing business plans, growing both the Skills for Justice and Skills for Health presence and customer base, and helping deliver key business development functions. Core responsibilities will include:

1. Supporting the Principal Client Director and Client Director with client management duties, including client liaison, invoicing and contract management.
2. Managing a portfolio of new/existing clients and identifying opportunities to design workforce solutions.
3. Leading and/or supporting the design and development of solution proposals.
4. Identifying new product development opportunities.
5. Assisting with the management of commercial procurement processes.
6. Leading and/or supporting competitive tender submissions.
7. Contributing to the development and delivery of marketing activity.
8. Driving growth through commissions.
9. Managing accounts and providing ad-hoc project management assistance on key projects.

To be successful, the Client Manager must be able to deliver business development through a relationship orientated customer service and client satisfaction lens. The Client Manager must be able to assimilate complex information and structure proposals that deliver impactful, and value led outcomes.

Bristol Office or with clients, with the flexibility to work from home 50% of the time.

Salary: £45,000 – £49,000 per annum. Full time (37.5 hrs) permanent role.

Download the full JD here and our job pack here.


  • Generous annual leave entitlement of up to 25 days per year with additional days’ leave awarded for each continuous year of service up to a maximum of 28 days, plus eight public holidays and a potential Christmas closure.
  • The WDT also provides enhanced maternity, paternity and sickness leaves, alongside this we provide bereavement leave and carers leave.
  • Health and wellbeing benefits, which include access to our mental health first aiders, a confidential employee assistance programme, free eye tests and payment for an annual flu jab.
  • Pension scheme with a minimum contribution of 4% to a maximum contribution of 6%, matched by the company, along with death in service coverage at three times annual salary.
  • Flexible employee benefits, including a portal providing hundreds of discounts, including a cycle to work scheme which is available upon successful completion of probation period, as well as a dress for your day approach to working.
  • Frequent organisational development days and departmental training budgets.
  • Payroll giving, this is a tax-free way to donate to any charity, good cause or place of worship.

The Workforce Development Trust is an equal opportunity employer and welcomes everyone.

We strongly encourage people of all gender, religion, ethnic backgrounds, sexual orientation, and individuals with disabilities to apply.

If you need any reasonable adjustments at any point, please let us know. In your application, please feel free to advise on your pronouns, for example she/her, he/him, they/them etc.

How to apply

Thank you for your interest in applying. Please click the Apply Now link below to email our Recruitment team, and send them a copy of your CV and optional Cover Letter for review. If your application is progressed, a member of the team will be in touch.

Apply now
Consultancy and Research Salary: £45k – £49k Location: Bristol Office or with clients, with the flexibility to work from home 50% Job Type: Full Time Posted: May 22, 2024 Closing: June 28, 2024

See our brands

The four brands which make up the Workforce Development Trust group deliver workforce solutions that meet the unique needs of different sectors, whilst being united by our core values and charitable aims.