Customer Support Officer – Apprentice
About the job
About The Workforce Development Trust (WDT)
The Workforce Development Trust is a not-for-profit organisation that provides services that support employers to develop skilled, sustainable, and efficient workforces in the UK and abroad. We operate via our five brands; Skills for Health, Skills for Justice, SFJ Awards, iCQ Awards, and People 1st International, which deliver specialist, targeted skills interventions to support a variety of workforce development services.
About iCQ Awards
iCQ Awards is an Ofqual accredited awarding organisation, offering an extensive range of over 200 regulated vocational qualifications in healthcare, travel and tourism, education and more. We are dedicated to providing our customers, delivery partners, and learners with exceptional support through our expert teams and our innovative learner and data management system, iLearner.
Job summary
This apprenticeship opportunity is ideal for someone looking to develop their skills in customer service and business operations.
As a Customer Support Officer Apprentice, you will be the first point of contact for all iCQ Awards central enquiries. This will include supporting potential new customers and responding to enquiries from existing customers, learners, iCQ staff and consultants, including providing support on the operation of our integrated iLearner system.
This is a busy and varied role, interacting with a wide variety of stakeholders to provide support and assistance. The postholder is expected to work as part of a team but will also be able to work independently (with appropriate support for new activity) and with initiative.
Bristol office with hybrid working available.
Salary: £22,000 per annum. Full time (37.5 hrs) permanent contract.
Download the full JD here and our job pack here.
Benefits;
- Generous annual leave entitlement of up to 25 days per year with additional days’ leave awarded for each continuous year of service up to a maximum of 28 days, plus eight public holidays and a potential Christmas closure.
- The WDT also provides enhanced maternity, paternity and sickness leaves, alongside this we provide bereavement leave and carers leave.
- Health and wellbeing benefits, which include access to our mental health first aiders, a confidential employee assistance programme, free eye tests and payment for an annual flu jab.
- Pension scheme with a minimum contribution of 4% to a maximum contribution of 6%, matched by the company, along with death in service coverage at three times annual salary.
- Flexible employee benefits, including a portal providing hundreds of discounts, including a cycle to work scheme which is available upon successful completion of probation period, as well as a dress for your day approach to working.
- Frequent organisational development days and departmental training budgets.
- Payroll giving, this is a tax-free way to donate to any charity, good cause or place of worship.
The Workforce Development Trust is an equal opportunity employer and welcomes everyone.
We strongly encourage people of all gender, religion, ethnic backgrounds, sexual orientation, and individuals with disabilities to apply.
If you need any reasonable adjustments at any point, please let us know. In your application, please feel free to advise on your pronouns, for example she/her, he/him, they/them etc.
How to apply
Thank you for your interest in applying. Please click Apply Now to apply for this role. If your application is progressed, a member of the team will be in touch.