Operations Coordinator

About the job

SFJ Awards

SFJ Awards are a regulated Awarding Organisation, delivering high quality qualifications, and custom certification for learners through Approved Centres in England, Wales, Northern Ireland, and Scotland. We are also an Apprenticeship End Point Assessment Organisation approved by the Department for Education to deliver Apprenticeship Assessment to apprentices for a growing number of apprenticeship standards in England. SFJ Awards is part of the Workforce Development Trust group.

The Workforce Development Trust

The Workforce Development Trust (WDT) is a not-for-profit organisation that provides services that support employers to develop skilled, sustainable, and efficient workforces in the UK and abroad. We operate via our five brands; Skills for Health, Skills for Justice, SFJ Awards, iCQ Awards and People 1st International, which deliver specialist, targeted skills interventions to support a variety of frontline public services.

Job summary

SFJ Awards provides a range of Awarding Organisation and assurance functions, including regulated qualifications and apprenticeship assessment.

The Operations Coordinator is responsible for the day-to-day operational delivery of the organisation, across regulated qualifications, End-Point assessment and custom certifications. This will include conducting the core operations including the customer services function, end-to-end EPA delivery, supporting the onboarding of new customers, and all other operational support required to ensure excellent service, regulatory compliance, and continuous improvement.

This role is central to maintaining and improving efficiency, driving service quality, and supporting sustainable growth. The post holder will ensure effective relationships with customers, as well as contributing to the wider development and successful achievement of SFJ Awards’ operational and financial plans. This role is central to the success and sustainability of the organisation.

Sheffield office with hybrid working available.

Salary: £27,678 per annum. Full time (37.5 hrs) permanent role.

Download the full JD here and our job pack here.

Benefits:

• Generous annual leave entitlement of up to 25 days per year with additional days’ leave awarded for each continuous year of service up to a maximum of 28 days, plus eight public holidays and a potential Christmas closure.
• The WDT also provides enhanced maternity, paternity and sickness leaves, alongside this we provide bereavement leave and carers leave.
• Health and wellbeing benefits, which include access to our mental health first aiders, a confidential employee assistance programme, free eye tests and payment for an annual flu jab.
• Pension scheme with a minimum contribution of 4% to a maximum contribution of 6%, matched by the company, along with death in service coverage at three times annual salary.
• Flexible employee benefits, including a portal providing hundreds of discounts, including a cycle to work scheme which is available upon successful completion of probation period, as well as a dress for your day approach to working.
• Frequent organisational development days and departmental training budgets.
• Payroll giving, this is a tax-free way to donate to any charity, good cause or place of worship.

The Workforce Development Trust is an equal opportunity employer and welcomes everyone.

We strongly encourage people of all gender, religion, ethnic backgrounds, sexual orientation, and individuals with disabilities to apply.

If you need any reasonable adjustments at any point, please let us know. In your application, please feel free to advise on your pronouns, for example she/her, he/him, they/them etc.

How to apply

Thank you for your interest in applying. Please click Apply Now to apply for this role. If your application is progressed, a member of the team will be in touch.